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www.decisiontechnology.co.uk is a business to business website. We only accept orders from bona fide business customers.

Please note that the Consumer Protection (Distance Selling) Regulations 2000 do not apply to business purchases.

By agreeing to order products on this site the buyer agrees to buy at the price and in the way described on the site. The seller's acceptance of the order is conditional on receipt of payment, the ability of the seller to provide the product or service and there being no error or innocent misrepresentation by either party. If for any reason the product/service cannot be provided within 30 days any payment will be fully refunded. All refunds are given at the discretion of the company management.

The buyer accepts responsibility for judging the suitability of the product for the buyer's required purpose.

The products, any advice, and the presentation of the products have been prepared in accordance with English Law, but the seller does not claim that they necessarily accord with the laws of other countries.

Warranty on hardware and software products will normally be provided by the manufacturers warranty. It will be the responsibility of the buyer to register the warranty with the manufacturer. To the extent permitted by law the seller excludes any warranties in relation to products other than hardware or software. However, the buyer's statutory rights are not affected.

The buyer acknowledges that the seller may retain and use the buyer's details provided with this order. The seller confirms that it will not pass these details to other parties without the buyer's consent, except to the extent required to perform this contract.

Any sale or service is subject to English law and the sole jurisdiction of the English courts.



For security reasons we do not take card details over the phone.

On this website we accept payment by Visa and MasterCard credit cards, Visa Debit and Maestro debit cards and PayPal.

Payment will be taken from your card at the point at which you place your order.

You will receive a confirmation by email which indicates that we have received your order. In the event that we are unable to fulfil your order we will make a full refund to your card.


If you prefer not to purchase online and do not have an account with us, you may request a proforma invoice at the checkout.

The goods will be despatched after we have received your payment by bank transfer.


Nett monthly credit accounts are available subject to status. If you would like to open a credit account please contact our accounts department at



www.decisiontechnology.co.uk is PCI DSS compliant.


All of the goods we offer are brand new, obtained from authorised UK or EU sources, carry the full manufacturer's warranty and comply with national and european standards and legislation. The buyer is responsible for registering ownership by returning the warranty form to the manufacturer.


Our standard charge for 2-3 day delivery to most locations in mainland UK is £10.

This charge is subject to a weight limit of 20Kgs.

For consignments which are heavier than 20Kgs we reserve the right to add a surcharge.

If your order includes products from more than one manufacturer we may need to ship items from more than one warehouse and in such circumstances there may be a carriage surcharge.

We will agree any carriage surcharge with you before accepting your order.

If you need delivery outside mainland UK please email us to confirm the delivery charge before placing your order at


If any of the items in your order will not be available in the lead time stated on the website we will get in touch with you by email and give you the chance to cancel your order and receive an immediate refund.

Please note that we do not have a physical shop where you can pick up goods.

Most of our products are stocked in large UK or European warehouses and shipped on a 2-3 day delivery service.


VAT at the prevailing rate will be applied to items delivered within the UK.

Our invoice will be issued as soon as the goods are despatched and sent by email.



Please inspect your order as soon as possible after receipt and notify us within 7 days if any item is damaged or not in working condition.

We will issue you with a Returns Note and arrange for the faulty goods to be collected and replaced.


If you wish to return an item for any other reason you will be required to return the item at your cost to the distribution warehouse and we may charge a restocking fee. The item must be unopened in its original packaging.

Please email us at


for details and to obtain a Returns Number.

We cannot accept the return of software or media such as labels and ribbons.


All of our hardware and software products are covered by a manufacturer's warranty.

If an item covered by warranty develops a fault during the warranty period the buyer should contact Decision Technology at


who will provide a Returns Number and instructions for returning the faulty item.

This does not affect your statutory rights.


This website is organised such that most parts of the site can be accessed without the need to reveal any personal information.

To obtain help, or answers to specific questions, it may be necessary for you to provide your email address and possibly other information which could lead to your identification.

If you place orders through this website for goods or services it will be necessary for you to provide your details together with a delivery address.

If you entrust us with your details we promise not sell, lease or rent this information or forward your details to any other party unless expressly agreed with you.

From time to time we may contact you with details of new products or special offers. Should this prove to be unwelcome we will remove your details from our database at your request.


Whilst we endeavour to ensure that the information contained on this site is true and accurate, we cannot give any warranty to that effect. We cannot be responsible for the consequences of reliance on that information. However this disclaimer is not intended to affect your statutory rights.

In particular, please note that we cannot accept any responsibility for the contents of materials viewable from this site which are not provided or maintained by us. These materials may be provided by, but are not limited to, links, frames and portals.


If you need help please call us on +44 (0)20 8979 5533 or email us at sales@decisiontechnology.co.uk.

We try to respond to emails within a few hours.

Updated 2024-05-23 at 16:50:31.

Errors and Omissions Excepted.