TERMS AND CONDITIONS

OUR TERMS AND CONDITIONS

By agreeing to order products on this site the buyer agrees to buy at the price and in the way described on the site. The seller's acceptance of the order is conditional on receipt of payment, the ability of the seller to provide the product or service and there being no error or innocent misrepresentation by either party. If for any reason the product/service cannot be provided within 30 days any payment will be fully refunded. All refunds are given at the discretion of the company management.

The buyer accepts responsibility for judging the suitability of the product for the buyer's required purpose.

The products, any advice, and the presentation of the products have been prepared in accordance with English Law, but the seller does not claim that they necessarily accord with the laws of other countries.

Warranty on hardware and software products will normally be provided by the manufacturers warranty. It will be the responsibility of the buyer to register the warranty with the manufacturer. To the extent permitted by law the seller excludes any warranties in relation to products other than hardware or software. However, the buyer's statutory rights are not affected.

The buyer acknowledges that the seller may retain and use the buyer's details provided with this order. The seller confirms that it will not pass these details to other parties without the buyer's consent, except to the extent required to perform this contract.

Any sale or service is subject to English law and the sole jurisdiction of the English courts.

PURCHASE BY CARD OR CREDIT ACCOUNT

PAYMENT BY CREDIT OR DEBIT CARD

We accept payment by Visa and MasterCard credit cards and Visa Debit, Visa Electron, Maestro and Solo debit cards.

Payment will be taken from your card at the point at which you place your order.

You will receive a confirmation by email which indicates that we have received your order. In the unlikely event that we are unable to fulfil your order we will refund your card in full. When the goods are despatched we will send you a VAT invoice by post.

PAYMENT BY CHEQUE OR BANK TRANSFER

If you prefer not to purchase online and do not have an account with us, you may send us your purchase order by email to

sales@decisiontechnology.co.uk

by fax to 020 8979 7045

or by post to

Decision Technology

7 St Johns Road

East Molesey

Surrey

United Kingdom KT8 9JH

We will then send you a proforma invoice. The goods will be despatched after we have received your payment by cheque or bank transfer.

CREDIT ACCOUNTS

Nett monthly credit accounts are available subject to status. If you would like to open a credit account please contact our accounts department by email at

accounts@decisiontechnology.co.uk

or by phone on

020 8979 5533.

Title to goods purchased on account does not pass until full payment has been received.

SECURE CARD TRANSACTIONS VIA PROTX

As a Payment Service Provider, thousands of businesses outsource their transaction security to Protx. It is their top priority to ensure that transaction data is kept secure at all times.

TRANSACTION SECURITY

All transaction information passed between our site and the Protx VSP Systems is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and any messages sent to our servers from Protx are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to the Protx servers can be examined, used or modified by any third parties attempting to gain access to sensitive information.

ENCRYPTION AND DATA STORAGE

Once on the Protx systems, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data held by Protx is extremely secure and Protx are regularly audited by the banks and banking authorities to ensure it remains so.

LINKS TO BANKS

Protx have multiple private links into the banking network that are completely separate from the internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.

EMPLOYEE ACCESS

No individuals within Protx are able to decrypt transaction information or cardholder data. Their systems only allow access to their most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your transaction information and customer card information is secure even from their own employees because their systems never display the full card numbers, even on administration screens.

OUR STATEMENT ABOUT GENUINE PRODUCTS

All of the goods we offer:

• are brand new
• are, unless otherwise stated, the latest model
• are obtained from authorised UK or EU sources
• carry the full manufacturer's warranty
• comply with national and european standards and legislation

DELIVERY CHARGES

A flat charge of £10 will be applied per consignment for goods supplied within the UK.

DELIVERY TIMESCALES

For popular items the delivery timecale will normally be 1 to 3 working days.

For less common items the delivery timescale will normally be within 2 to 3 weeks.

If the delivery timescale is likely to exceed 30 days, agreement will be reached with the buyer, or the payment will be refunded in full.

INVOICING PROCEDURES

VAT invoices are raised against all purchases.

Our invoice will be issued as soon as the goods are despatched and are sent by post.

If the invoice is urgently required we will be pleased to forward a copy by email.

WARRANTY

All of our hardware and software products are covered by a manufacturer's warranty.

The buyer is responsible for registering ownership by returning the warranty form to the manufacturer.

If an item covered by warranty develops a fault during the warranty period the buyer should contact Decision Technology who will provide a Returns Number and details of the address to which the faulty item is to be returned.

This does not affect your statutory rights.

RETURNS POLICY

You may for any reason cancel your order any time up to 7 days after the date of receipt of goods.

Please contact us to obtain a Returns Number.

Goods must be returned to us unused, in their original condition, with any seals and shrink-wrap intact. The item must be returned in outer packaging such that the product is not defaced by despatch labels. The goods must clearly display the Returns Number.

If the above requirements are met we will refund the full value of your order within 30 days of cancellation.

Please note that we cannot cover the delivery costs associated with returning the goods to us. If you have not returned the goods to us, we can arrange for them to be collected, the direct cost of which will be deducted from the amount refunded.

OBTAINING A RETURNS NUMBER

You may request a Returns Number by telephone or email.

By phone - please call our sales department on 020 8979 5533 between 10am and 5pm Monday to Friday, working week days.

By email - please email sales@decisiontechnology.co.uk giving your contact details, a description of the item, its serial number if available, and the reason for the return.

RETURNING THE GOODS

Please ensure that the item is securely packed to avoid damage in transit and ensure that the Returns Number is clearly visible on the outside of the package.

Include in the package the despatch document that arrived with the goods and a note detailing the Returns Number and the reason for return.

We recommend that you use an insured delivery service for your own protection in case the item is lost or damaged in transit.

Unless advised otherwise please return items to the following address:

Decision Technology

7 St Johns Road

East Molesey

Surrey

United Kingdom KT8 9JH

We will notify you of your refund or replacement by telephone or email.

This Returns Policy does not affect your statutory rights.

APPLICATION OF VALUE ADDED TAX

VAT at the prevailing rate will be applied to items delivered within the UK.

PRIVACY STATEMENT

This website is organised such that most parts of the site can be accessed without the need to reveal any personal information.

To otain help, or answers to specific questions, it may be necessary for you to provide your email address and possibly other information which could lead to your identification.

If you place orders through this website for goods or services it will be necessary for you to provide your details together with a delivery address.

If you entrust us with your details we promise not sell, lease or rent this information or forward your details to any other party unless expressly agreed with you.

From time to time we may contact you with details of new products or special offers. Should this prove to be unwelcome we will remove your details from our database at your request.

COPYRIGHT NOTICE

The materials contained on this site are subject to copyright.

Whilst the pages may be downloaded or copied for the purposes for which the site is intended, such copies may only be used by you and within your organisation, and not for any commercial use without our express consent.

All copyrights and trademark notices, marks, disclaimers and other such elements must be preserved and upheld at all times.

DISCLAIMER

Whilst we endeavour to ensure that the information contained on this site is true and accurate, we cannot give any warranty to that effect. We cannot be responsible for the consequences of reliance on that information. However this disclaimer is not intended to affect your statutory rights.

In particular, please note that we cannot accept any responsibility for the contents of materials viewable from this site which are not provided or maintained by us. These materials may be provided by (but are not limited to) links, frames and portals.